Shipping and Delivery Policy

Last updated: 12 October 2026

This policy applies to orders placed with The Agra Shop at https://agrashop.handknitindia.com/.

Where we deliver

We currently deliver to [list the countries, regions, or pin codes you serve]. Delivery availability may depend on the destination and the courier service available there.

Order processing

Orders are generally prepared for dispatch within [number] business days after payment is confirmed. Made-to-order or customised products may take longer; any specific estimate will be shown on the product page or shared with you after ordering.

We do not usually process or dispatch orders on [weekly holidays or public holidays, if applicable].

Delivery estimates and charges

Estimated delivery is [number–number] business days after dispatch. Delivery times are estimates and may vary because of the destination, courier operations, weather, public holidays, or other circumstances outside our control.

Shipping charges and any free-shipping eligibility will be shown at checkout before you place your order. [Add your free-shipping threshold, if you offer one.]

For international orders, [state whether customs duties, taxes, and other import charges are included or are payable by the recipient].

Tracking

Where tracking is available, we’ll send the tracking details to the email address or phone number provided with your order after dispatch. It may take some time for the courier’s tracking page to show its first update.

Delivery address and failed delivery

Please check your delivery address and contact details before placing your order. If you need to correct an address, contact us promptly at [support email or phone]. We may not be able to change it after the order has been dispatched.

If a delivery attempt fails, the courier may contact you or make another attempt under its own procedures. Contact us if your parcel is returned to us or tracking shows an unexpected delivery problem.

Delayed, lost, or damaged parcels

If your order appears delayed or lost, contact us at [support email] with your order number and tracking details. We’ll check with the courier and update you.

If your parcel arrives damaged, please take photos of the packaging and item and contact us within [number] days of delivery. We’ll review the issue and explain the next steps.

Contact us

For shipping and delivery questions:

The Agra Shop
Email: [support email]
Phone: [phone number, if applicable]
Address: [business postal address]