Returns & Refunds Policy

Last updated: 12 October 2026

This policy applies to purchases made from The Agra Shop at https://agrashop.handknitindia.com/.

Return requests

If you’re unhappy with an item, contact us within [number] days of delivery at [returns email]. Include your order number, the item you want to return, and the reason. Please wait for our instructions before sending anything back.

To qualify for a return, the item must be [unused/unworn, unwashed, in its original condition, with tags and packaging].

Items that are [custom-made, personalised, digital, or otherwise not eligible] cannot be returned for a change of mind, except where the item is defective, damaged, incorrect, or your rights under applicable law apply. List only exclusions that genuinely apply to your products.

Damaged, defective, or incorrect items

Please check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at [support email] within [number] days of delivery. Include your order number and clear photographs if possible. We’ll review the issue and let you know the next steps.

Return shipping

For a change-of-mind return, [customer/store] pays the return shipping cost. If the item is damaged, defective, incorrect, or not as described, contact us before returning it so we can explain the available resolution and who will cover the return shipping.

Refunds

Once we receive and inspect the returned item, we’ll notify you whether your refund is approved. Approved refunds will be sent to the original payment method within [number] business days. Your bank or payment provider may need additional time to post the refund.

Original delivery charges are [refundable/non-refundable, subject to applicable law and the reason for return]. If you return only part of an order, the refund will cover the eligible returned item or items.

Exchanges

Exchanges are [available/not currently available]. To request an exchange, contact [returns email] with your order number and the item you would like instead. If an exchange isn’t available, you may request a return under this policy and place a new order.

Order cancellations

Contact us as soon as possible at [email or phone] to request cancellation. If your order has already been dispatched, it may need to be handled as a return. Any refund will follow this policy and applicable law.

Contact us

For return, refund, or exchange questions:

The Agra Shop
Email: [support or returns email]
Phone: [phone number, if applicable]
Return address: [return address]