Terms and Conditions
Last updated: 12 October 2026
These Terms and Conditions apply to your use of https://agrashop.handknitindia.com/ and purchases from The Agra Shop (“we,” “us,” or “our”). By using our website or placing an order, you agree to these terms.
Using our website
You agree to use this website lawfully and provide accurate information when placing an order or creating an account. You are responsible for keeping your account login details secure and for activity conducted through your account.
We may restrict access to the website if we reasonably believe it is being misused, used unlawfully, or interfering with the site or other customers.
Products and product information
We aim to describe and display products accurately. Product colours may appear differently depending on your screen. Handmade products may have minor variations in colour, texture, size, or finish.
Please review the product description, size, materials, care instructions, and other details before ordering. If you have questions, contact us at [customer support email].
Prices and availability
Prices are shown in [currency]. Applicable taxes, delivery charges, and other fees will be shown at checkout before you place your order.
Product availability may change without notice. If an item becomes unavailable after you place a paid order, we’ll contact you and arrange an appropriate refund for that item.
Orders and payment
After you place an order, you’ll receive an order confirmation. This confirms that we received your order; it does not guarantee acceptance if an item is unavailable, payment is declined, or an order contains an obvious error. If we can’t fulfil your order, we’ll contact you and refund any payment taken for the unfulfilled item.
We accept [list payment methods]. Payments are processed by [payment provider(s)]. Your order will be processed after payment is confirmed, unless another payment method is offered at checkout.
Shipping, cancellations, returns, and refunds
Delivery areas, shipping charges, and estimated delivery times are set out in our Shipping and Delivery Policy.
Order cancellations, returns, exchanges, and refunds are covered by our Returns and Refunds Policy. Those policies form part of these Terms. Nothing in our policies limits consumer rights that cannot be limited under applicable law.
Promotions and discount codes
Promotions and discount codes are subject to the terms stated with each offer. Unless an offer says otherwise, discounts cannot be combined, exchanged for cash, or applied to orders placed before the promotion began.
Intellectual property
Website content—including text, product photographs, graphics, logos, and design—is owned by The Agra Shop or used with permission. You may not reproduce, distribute, or use it commercially without prior written permission.
Third-party services and links
Our website may use third-party services, such as payment providers and delivery companies, or link to other websites. Their services are governed by their own terms and privacy policies. We aren’t responsible for the content or practices of third-party websites.
Website availability and liability
We work to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access. We may update, suspend, or remove website features when needed.
To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, such as courier disruptions, network failures, or natural events. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
Privacy
Our handling of personal information is described in our Privacy Policy.
Changes to these Terms
We may update these Terms by posting a revised version on this page. The updated terms take effect when posted. Please check this page periodically.
Governing law
These Terms are governed by the laws of India, subject to applicable consumer protection laws and your statutory rights. [Have an India-qualified lawyer confirm whether you should name a specific jurisdiction.]
Contact us
For questions about these Terms or an order, contact:
The Agra Shop
Legal business name: [business/legal name]
Address: [business postal address]
Email: [customer support email]
Phone: [phone number, if applicable]