Privacy Policy
Last updated: 12 October 2026
The Agra Shop (“we,” “us,” or “our”) operates https://agrashop.handknitindia.com/. This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, or contact us.
Information we collect
When you use our store, we may collect:
- Contact and order information, such as your name, billing and delivery addresses, email address, phone number, and order history.
- Account information, such as your username, password, and account preferences.
- Payment information, such as payment status and transaction reference. Payments may be processed by a third-party payment provider. We do not store full card details on our website unless our payment provider and setup specifically support this.
- Information you provide, such as messages, product reviews, or details submitted through a contact form.
- Technical and usage information, such as your IP address, browser and device details, pages visited, and interactions with the website. Cookies or similar technologies may collect some of this information.
Please do not submit sensitive personal information through the website unless we specifically request it for a stated purpose.
How we use your information
We use personal information to:
- process payments and fulfil, ship, and update you about orders;
- manage your account and respond to questions or complaints;
- handle cancellations, returns, and refunds;
- maintain website security and prevent fraud;
- improve our website and services;
- meet applicable legal, tax, and accounting requirements; and
- send promotional messages where permitted. You can opt out of marketing messages at any time.
WooCommerce and order information
Our store uses WooCommerce to support shopping, checkout, customer accounts, and order management. When you place an order, information such as your contact details, delivery address, and purchased items is used to process and manage that order. We retain order information as needed for customer service, business records, and legal or accounting obligations.
Payments
Payments are handled by [insert payment provider names]. When you make a payment, the provider may collect and process your payment details under its own privacy policy. We may receive payment confirmation and transaction references needed to manage your order.
When we share information
We may share information needed to operate the store with service providers, such as payment processors, delivery companies, website hosting and security providers, and customer-support or email services.
We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of our customers, business, or website.
We do not sell your personal information. Keep this statement only if it accurately describes your practices.
Cookies
Our website may use cookies and similar technologies to keep your cart and account working, remember preferences, secure the site, and understand how visitors use the website. Cookies may be set by WooCommerce, our website theme or plugins, or third-party services.
You can manage cookies through your browser settings. Blocking some cookies may affect features such as login, cart, or checkout.
Analytics, advertising, or other third-party tools used on this website: [list the tools and their purposes, or remove this line if none are used].
How long we keep information
We keep personal information for as long as reasonably needed to fulfil orders, provide support, maintain business records, resolve disputes, and meet legal obligations. Retention periods may vary depending on the type of information and why it was collected.
How we protect information
We use reasonable technical and organizational safeguards to protect personal information. However, no website or method of online transmission can be guaranteed completely secure.
Your requests and choices
You may contact us to ask about or correct personal information associated with you, or request its deletion, subject to applicable law and records we are required to keep. You can opt out of promotional emails using the unsubscribe link or by contacting us.
To make a privacy request, contact [privacy contact email]. We may need to verify your identity before responding.
Children’s information
Our store is not intended for children to use independently. If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate action.
Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.
Changes to this policy
We may update this Privacy Policy when our practices or legal requirements change. We will post the updated version on this page and revise the “Last updated” date.
Contact us
For questions or privacy requests, contact:
The Agra Shop
Legal business name: [insert legal business name]
Postal address: [insert business address]
Email: [insert contact email]
Phone: [insert phone number, if applicable]